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Frequently Asked Questions

We've compiled a list of answers to common questions.

Please see our handy guide on how to connect your Google Sheet to your app.

The following formats are supported on Android.

  • EAN8
  • UPCE
  • ISBN10
  • UPCA
  • EAN13
  • ISBN13
  • I25
  • CODE39
  • PDF417
  • CODE93
  • CODE128
For a list of formats supported in iOS please refer to this page
  • Android: Please refer to this helpful guide on how to cancel subscriptions in the Google Play Store.
  • iOS: Please refer to this helpful guide on how to cancel subscriptions in the App Store.
  • Android: The app is currently supported on 14,481 Android devices. Please refer to the Android device list for details. The app requires running a minimum of Android 4.1 (API level 16)
  • iOS: The app is supported on iPhones and iPads running a minimum of iOS 8.0.


This error occurs when the name of a worksheet (to be found in the tab at the bottom of the Google Sheet) is not referenced correctly. This often happens when the Sheet ID is confused with the Spreadsheet ID.

Upgrading unlocks unlimited scans for your device. Please refer to our pricing plans for more information.

Please see this page for more information on how to troubleshoot this problem. 

“At first I found a few features in the app missing and I contacted the developer. I got an answer promptly and was able to explain what I needed. He developed it and the new features were live a few days later.”
Andreas P
Logistics Manager
Still have questions? We are happy to help.