Unknown Send Error

How to troubleshoot "An unknown error occurred while sending your scans"

  1. Check your scan history for any rows with the code “bla” in them. If any are present, please delete those rows manually and try sending again. 
  2. If such rows are not present and the error appears regardless, please navigate to the settings menu in the top right corner of the home screen and tap “clear scan history”. 
  3. In case the error still persists after you have tried the two steps above, please try a reinstall of the app. 
In case you are looking for help on how to link your spreadsheet to your device, please follow our setup guides for Android, iOS or Desktop.